Welcome, brave adventurers, to the Mytholon Shop FAQ! Here, we answer your queries about our epic gear, from Viking clothing to Roman armors. Whether you’re preparing for a LARP battle or a historical reenactment, we’ve got you covered. Dive into the details below to ensure your journey with us is as smooth as a well-forged blade.
Product Questions
What types of products do you offer?
We specialize in historically inspired and fantasy gear, including Gambesons, Helmets from Antiquity, Pirate clothing, Roman & Celtic attire, RPG game items, and Viking clothing. Each piece is crafted for authenticity and durability, perfect for LARP, reenactments, or collecting.
Are your products authentic to historical designs?
Yes! Our products are designed with historical accuracy in mind, using quality materials to replicate the look and feel of ancient gear. They’re built to withstand the rigors of adventure while staying true to their origins.
Do you offer custom sizes or custom orders?
Currently, we focus on standard sizes to ensure quick processing. However, many items are adjustable for fit. Check product descriptions for size guides, and if you have specific needs, contact us at [email protected]—we might be able to assist!
Shipping & Delivery
Where do you ship to?
We ship globally, except for Asia and some remote regions due to logistical constraints. Our forge is based in the US, but we serve adventurers worldwide!
What are your shipping options and costs?
We offer two paths: Standard Shipping (12.95 USD) via DHL or FedEx, delivering in 10-15 days after shipping, and Free Shipping for orders over 50 USD via EMS, delivering in 15-25 days after shipping. Orders take 1-2 days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your package’s journey from our forge to your fortress!
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original condition. Visit our Returns page for detailed instructions on how to initiate a return for a smooth exchange or refund.
What if my gear doesn’t fit or has issues?
Fear not! If your gear doesn’t fit your legend, contact us at [email protected] within the return period. We’ll help you conquer any issues and ensure you’re ready for your next quest.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal—secure and trusted methods to make your purchase as safe as a guarded treasure.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and receive updates on new arrivals and exclusive offers.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data. Your financial details are never stored on our servers, ensuring a secure transaction.
General Support
How can I contact customer service?
For any quests or concerns, email us at [email protected]. Our support team is ready to assist you from our realm to yours!
Do you offer warranties on products?
Our gear is built for durability, but if you encounter defects, contact us within 30 days of receipt. We’ll review case-by-case to ensure your satisfaction.
Still have questions? Reach out to us at [email protected]—we’re here to help you gear up for adventure!