Hail, adventurer! Welcome to the Mytholon Shop guildhall. We forge and procure the finest historical and fantasy gear for your epic journeys, from the battlefields of antiquity to the high seas of piracy and the mystical realms of RPGs. We know that a well-equipped adventurer is a successful one, and we are committed to ensuring your quest for the perfect gear is a triumphant one.

Shipping: Dispatch from Our Forge

Once your order is placed, our guild of artisans swiftly prepares your shipment for its journey to you.

Order Processing Time: 1-2 business days.

Shipping Methods & Timelines:

  • Standard Courier (DHL or FedEx): A fee of 12.95. Your treasure will arrive within 10-15 days after dispatch.
  • Free Shipping (EMS): For orders over 50, we send your goods via EMS. Delivery takes 15-25 days after dispatch.

Note: Journeys to distant lands in Asia and some remote regions may take longer or are currently beyond our map’s reach.

Returns & Exchanges: The Noble Guarantee

We trust you will be thrilled with your purchase, but we understand that sometimes an item may not fit perfectly or meet your exact expectations. Fear not, for our returns policy is as straightforward as a well-sharpened blade.

You may return or exchange most new, unused, and unaltered items in their original packaging within 15 days of receiving your shipment.

The Quest for a Return or Exchange

Follow these steps to initiate your return:

  1. Send Your Missive: Within the 15-day window, contact our customer service council at [email protected]. Provide your order number and details of the item you wish to return.
  2. Receive Your Scroll (Instructions): We will respond promptly with a Returns Merchandise Authorization (RMA) number and instructions. Do not send your return without this RMA number; it is essential for a successful quest.
  3. Dispatch the Item: Securely pack the item(s) in their original packaging, include a copy of your order confirmation, and clearly mark the RMA number on the outside. Ship it to the address we provide. We recommend using a trackable shipping service for your peace of mind.
  4. Our Inspection: Once received, our blacksmiths will inspect the item to ensure it meets our return conditions.
  5. Completion:
    • For Exchanges: Once approved, we will immediately dispatch your replacement item.
    • For Refunds: Once approved, your refund will be processed to your original method of payment.

Refund Timeline & Method

Please allow 1-2 business days for us to process your return after we receive it. Once processed, it may take an additional 5-10 business days for the refund to be officially posted to your original payment method (Visa, MasterCard, JCB, or PayPal), depending on your financial institution’s processing times.

Items That Cannot Be Returned

For the safety and hygiene of all our adventurers, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Helmets (All types, including Helmets Antiquity): Due to their intimate nature, all helmets are considered final sale once they have been worn.

All other items, including Gambesons, Pirate clothing, Roman & Celtic clothing, Viking clothing, and RPG game items, are eligible for return if they meet the standard conditions.

Note on Shipping Costs: The original shipping fee is non-refundable. For returns that are not due to an error on our part (e.g., a defective item), the customer is responsible for the return shipping costs.

Contact Our Guild

For any questions regarding your shipment, return, or exchange, do not hesitate to contact our guild of customer service artisans. We are here to ensure your satisfaction.

Email: [email protected]
Mytholon Shop
3046 Station Street
Oakland, US 94612